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Track123 Review: Branded Order Tracking for Shopify in 2026
Track123 is an order tracking app that creates branded, customizable tracking pages for your customers. Instead of sending customers to generic carrier tracking pages, Track123 keeps them in your store’s ecosystem with professional tracking pages that reinforce your brand. The app supports multiple carriers, provides real-time updates, and includes an analytics dashboard.
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- How Track123 actually works with your store
- Specific features that make Track123 stand out
- Real pricing tiers and what’s included at each level
- Common Track123 mistakes to avoid
- Honest pros and cons from actual merchants
- Our specific recommendation for who should use Track123
Quick answer: Is Track123 worth it?
Specific verdict: Track123 is worth it for stores that receive frequent “where is my order” inquiries. The free tier provides solid value. For higher-volume merchants, paid plans offer additional features. The branded tracking experience reduces support tickets and builds customer trust.
Shopify Order Tracking Guide — Best practices for shipment tracking
How Track123 works
Technical explanation: Track123 integrates with your Shopify store and connected carriers to automatically generate branded tracking pages when orders are fulfilled. Customers receive a link to your custom tracking page instead of generic carrier pages.
Key capabilities include:
- Branded tracking pages with customizable templates and multiple languages
- Multi-carrier tracking support for seamless fulfillment
- Order status manager for customer communication
- Reduces customer service inquiries about shipment tracking
- Analytics dashboard for tracking performance insights
- Works with both Shopify OS1.0 and OS2.0 themes
Step-by-step: Setting up Track123
Step 1: Installation
- Search for “Track123” in the Shopify App Store
- Click “Add app” and authorize installation
- Connect your carrier accounts
Step 2: Initial configuration
Customize your tracking page template with your logo, colors, and brand elements.
Step 3: Testing before launch
Place test orders and go through the tracking flow yourself.
Common Track123 mistakes (and how to avoid them)
1) Not customizing the tracking page
Using default templates misses brand reinforcement opportunities.
2) Ignoring analytics
Track123 provides insights into tracking behavior. Review analytics to optimize.
Pros and cons
What merchants like about Track123
- Reasonable pricing including a solid free option
- Modern design that complements various website aesthetics
- Extensive customization options for branded experiences
- Seamless Shopify integration with multiple carrier support
- Effective customer support team
- Multi-language support for international stores
Where Track123 could improve
- Paid plans required for higher order volumes
- Some advanced features may need premium tiers
- Setup requires configuring carrier integrations
- Customization options can be overwhelming for beginners
- Analytics depth may be limited compared to enterprise solutions
Not for everyone: When Track123 may not fit
- Very small stores: Free tier may suffice, paid plans for growth
- Enterprise needs: Custom pricing required for high volumes
- Complex logistics: May need additional fulfillment apps
- Non-ShipStation users: Check carrier compatibility
- Custom themes: Some themes may need adjustments
Our recommendation on Track123
Final verdict: We recommend Track123 for stores receiving frequent order status inquiries. The free tier provides meaningful value for any store looking to professionalize their tracking experience.
Our Pick
Track123
Branded order tracking
Try Track123
Disclosure: We may earn a commission if you make a purchase through our link.
FAQs about Track123
What is the pricing for Track123?
Current pricing: Free plan available with basic features. Paid plans for higher order volumes. Enterprise needs can request custom pricing.
Does Track123 work with my carriers?
Track123 supports major carriers including Shopify Shipping, UPS, FedEx, USPS, DHL, and more.
Can I cancel my Track123 subscription?
Yes, you can cancel anytime from your Shopify admin.
Jessa Mariano — Shopify App Reviewer
Methodology: Research-based analysis with real merchant feedback.