Trackr vs Track123: Order Tracking Apps Comparison
Quick Answer
Trackr offers the best overall value with unlimited tracking and a robust free plan. Track123 provides more branding options and a dedicated support team. Choose Trackr for simplicity and cost-effectiveness, or Track123 for advanced customization.
| App |
Rating |
Price |
Free Plan |
| Trackr |
4.8★ |
Free, $9/mo |
Yes – 100 orders/mo |
| Track123 |
4.7★ |
$12.99/mo |
No – Free trial |
Why Order Tracking Apps Matter
Order tracking isn’t just about showing customers where their package is—it’s about reducing customer support tickets, building trust, and creating opportunities for repeat purchases. When customers can easily track their orders, they’re less likely to flood your inbox with “where is my order?” messages.
Both Trackr and Track123 aim to solve this problem, but they take different approaches. Let’s break down how each app performs across the key criteria that matter for Shopify merchants.
Detailed App Comparison
1. Trackr – Best Overall Value
Unlimited tracking with robust free tier
Unlimited Carriers
Branded Tracking
Free Plan
Analytics
What It Does:
Trackr provides a comprehensive order tracking solution that integrates with over 1,100 carriers worldwide. The app displays tracking information directly on your Shopify store, reducing WISMO (Where Is My Order) support tickets by up to 30%.
Why I Picked It:
I chose Trackr for its exceptional free tier, which includes 100 tracked orders per month. For small stores just getting started, this is incredibly valuable. The app’s interface is clean, and the tracking page is fully customizable to match your brand.
Setup Experience:
Installation was straightforward. The app automatically detected my shipping providers and populated tracking information within hours. I was able to customize the tracking page appearance without touching any code.
Who It’s For:
Trackr is ideal for small to medium-sized stores looking for a reliable tracking solution without monthly costs eating into margins. It’s particularly well-suited for stores just starting out or those with lower order volumes.
✔ Pros
- Generous free plan (100 orders/month)
- Works with 1,100+ carriers
- Easy setup, no coding required
- Clean, intuitive interface
✖ Cons
- Limited branding customization on free plan
- Basic analytics compared to competitors
Try Trackr Free →
2. Track123 – Best for Customization
Advanced branding and enterprise features
Full Branding
Custom Domains
API Access
Priority Support
What It Does:
Track123 delivers a premium order tracking experience with extensive branding options. The app allows you to create a fully customized tracking page that matches your store’s design, including custom domains for a seamless customer experience.
Why I Picked It:
I included Track123 for stores that prioritize brand consistency. The ability to use a custom domain (like tracking.yourstore.com) instead of a generic URL creates a more professional impression. The analytics dashboard also provides deeper insights into delivery performance.
Setup Experience:
Track123 requires more initial setup than Trackr, but the customization options justify the extra time. I was able to upload my logo, customize colors, and even add promotional banners to the tracking page. The custom domain setup took about 10 minutes.
Who It’s For:
Track123 is best suited for established stores with larger budgets that want complete control over the customer experience. It’s particularly valuable for brands where presentation and professionalism are paramount.
✔ Pros
- Full branding control
- Custom tracking domains
- Advanced analytics and reporting
- Dedicated support team
✖ Cons
- No free plan available
- Higher price point
- Longer setup time
Try Track123 →
Feature Comparison
| Feature |
Trackr |
Track123 |
| Free Plan |
✓ (100 orders/mo) |
✗ (Trial only) |
| Carriers Supported |
1,100+ |
1,100+ |
| Branded Tracking Page |
Basic |
Full |
| Custom Domain |
✗ |
✓ |
| Analytics Dashboard |
Basic |
Advanced |
| API Access |
✗ |
✓ |
| Setup Difficulty |
Easy |
Moderate |
Final Verdict
Choose Trackr if:
- You’re just starting out or have a smaller budget
- You need a reliable solution without monthly costs
- Basic branding is sufficient for your brand
- You want the easiest setup experience
Choose Track123 if:
- Full brand customization is a priority
- You want a custom tracking domain
- Advanced analytics are important to you
- You have API integration needs
For most Shopify merchants, Trackr offers the best balance of features and value. However, if you’re running a established brand where presentation matters and budget isn’t a primary concern, Track123 provides the premium features you need to create a seamless customer experience.
Frequently Asked Questions
Q: Do these apps work with all Shopify themes?
Yes, both Trackr and Track123 are designed to work with all Shopify 2.0 themes. They use standard integration methods that work across most theme architectures.
Q: Will tracking work for international orders?
Both apps support over 1,100 carriers worldwide, including major international shipping providers. Tracking information should display correctly for most international orders.
Q: Can I cancel anytime?
Yes, both apps offer monthly subscriptions that you can cancel at any time. Your tracking pages will continue to function, but new orders won’t be tracked after cancellation.
Q: How do these reduce WISMO tickets?
By providing customers with easy access to tracking information directly on your store, they don’t need to contact support for order status updates. Both apps report reductions of 25-40% in customer support tickets related to order inquiries.
About the Author
Jessa Mariano
Jessa is a Shopify merchant and ecommerce consultant who helps stores optimize their tech stack for growth. When not testing apps, you’ll find her analyzing conversion data and testing new strategies.
This post contains affiliate links. Purchasing through links supports our research at no extra cost to you.
