Short answer
For most Shopify stores, Track123 is the safer pick: 4.9 stars
from 1,560 reviews, a genuinely free plan covering 50 orders a month, and $9/month after that. Trackr
is the specialist choice — no free plan and a 3.8 rating, but every feature on every tier, including WhatsApp
notifications and Google Wallet passes that Track123 does not offer.
Both carry the Built for Shopify badge and both cover the
major global carriers. The deciding factors are your order volume and whether you need WhatsApp.
Try Track123 free →
★ 4.9 · 1,560 reviews · free to 50 orders/mo
Trackr vs Track123 at a glance
Track123
4.9 ★ (1,560) · free plan
Trackr
3.8 ★ (34) · from $10/mo
App Store listing images, verified August 2026.
| Track123 | Trackr | |
|---|---|---|
| Rating | 4.9 ★ (1,560 reviews) | 3.8 ★ (34 reviews) |
| Built for Shopify | Yes | Yes |
| Free plan | Yes — 50 orders/month | No — 14-day trial only |
| Entry paid price | $9/mo (300 orders, then $0.05 each) | $10/mo (400 trackings) |
| Mid tier | $49/mo — 2,000 orders | $45/mo — 2,000 trackings |
| Meters by | Orders, with paid overages | Trackings, hard tier caps |
| Notifications | Email (native), custom statuses | SMS, email and WhatsApp |
| Wallet passes | Apple Wallet | Apple and Google Wallet |
| Feature gating | Laddered — better features cost more | None — same features on every tier |
| On the App Store since | January 2022 | August 2015 |
What actually separates them
The headline is the free plan. Track123’s Starter tier costs nothing and still gives you real-time tracking,
branded multilingual tracking pages, native Shopify email notifications, dropshipping mode and basic analytics for up
to 50 orders a month. Trackr has no equivalent — its cheapest option is $10 a month, with a 14-day trial that
throws in 200 bonus trackings. For a store shipping a handful of orders a week, that is the entire decision.
The second difference is philosophy. Track123 ladders its features: Apple Wallet passes and product
recommendations arrive at $9, estimated delivery dates and AI recommendations at $49, and removing Track123’s own
branding also waits for $49. Trackr does the opposite — every plan carries the identical feature set and you are
only buying volume. If you want branded tracking without a vendor’s name on it, or WhatsApp notifications, Trackr
gives you those at $10 where Track123 either charges more or does not offer them at all.
WhatsApp is the clearest capability gap. Trackr sends shipping updates by SMS, email and WhatsApp; Track123 does
not list WhatsApp at any tier. For stores selling into Latin America, India, the Middle East or Southern Europe,
where WhatsApp is the default channel, that single line can outweigh the rating difference.
Price at your actual order volume
The old version of this comparison implied a wide gulf. There isn’t one — except at the very bottom, where
Track123 is free.
| Orders / month | Track123 | Trackr | Cheaper |
|---|---|---|---|
| Up to 50 | Free | $10 | Track123, decisively |
| 300 | $9 | $10 | Track123, marginally |
| 400 | $14 ($9 + 100 overage) | $10 | Trackr |
| 1,000 | ~$44 (or $49 Advanced) | $45 | Effectively a tie |
| 2,000 | $49 | $45 | Trackr, slightly |
Two things follow. If you are under 50 orders a month, install Track123 and pay nothing. If you are over a few
hundred, price both against your real volume rather than assuming the cheaper-looking entry tier stays cheaper
— Track123’s $0.05 overage adds up faster than its $9 headline suggests.
About that 3.8 rating
Trackr’s score deserves explaining rather than just quoting, because the shape is unusual. Of its 34 reviews, 85%
are five-star and 12% are one-star, with almost nothing in between. The recent one-star reviews are not about missing
features — they report the app being down.
That is a reliability signal, and it matters more for tracking than for most categories: a tracking page that fails
generates precisely the “where is my order” tickets you installed the app to eliminate. It is also a small sample, so
one bad month weighs heavily. Treat the 14-day trial as a genuine uptime test rather than a feature tour, and if you
run high volume, ask the developer about uptime history before committing.
What both apps get right
It is worth saying what you get either way, because the category baseline is high and the choice is narrower than
the ratings suggest. Both apps carry the Built for Shopify badge, which means Shopify has checked them against its own
performance, design and integration standards. Both sync tracking in real time, both give you a branded tracking page
hosted on your own store rather than dumping customers onto a carrier site, and both cover the major global carriers
including the Chinese and cross-border services that dropshipping stores depend on.
Both also solve the actual business problem, which is not “showing a map” but deflecting support tickets. A
customer who can see where their parcel is does not email you to ask. That deflection is the return on either
subscription, and it is why the free tier question matters so much for small stores: at 30 orders a month, ticket
deflection is worth real time but not $10 a month of certainty.
Where they diverge is everything above that baseline — who charges for what, which notification channels are
supported, and how much the vendor’s own branding stays on the page.
How to test either one properly
Order tracking is easy to evaluate badly, because everything looks fine until a real parcel goes astray. A
sequence that actually tells you something:
- Track a real order end to end, ideally an international one, and watch what the customer sees at
each status change — not just what the dashboard shows you. - Check the tracking page on mobile. Most “where is my order” checks happen on a phone, from an
email or SMS link, and a page that reflows badly there undoes the point of branding it. - Send yourself every notification type you plan to enable. If WhatsApp matters to your market,
that alone decides this comparison in Trackr’s favour. - Count tickets before and after. Take your “where is my order” volume for the four weeks before
install and compare it to the four weeks after. That number, not the feature list, is the return. - Test the failure case. Enter a bad or missing tracking number and see how the page behaves.
Graceful handling here is worth more than a nicer colour picker. - Watch the meter. Track123 charges $0.05 per order over your plan; Trackr caps hard by tier. Know
which behaviour you are buying before a seasonal spike arrives.
Switching between them
Migration is low-risk in this category, which is worth knowing if you are currently on the wrong one. Tracking data
lives with the carriers, not the app, so moving means reconnecting your store and rebuilding the tracking page
design — historical parcels simply stop updating in the old app. The one thing to plan is the customer-facing
URL: if you have linked a tracking page from order confirmation emails, your theme or a help centre, update those
links at the same time so customers are not sent to a dead page. Do the switch in a quiet week rather than mid-peak,
and keep the old app installed but unbilled for a few days if the plan allows it.
Which should you install?
free, or value the deepest review base in the category. It is the default recommendation for most merchants.
Wallet passes, prefer flat feature parity with no upsell ladder, or your volume sits in the band where its per-tracking
pricing wins. Use the trial to satisfy yourself on uptime first.
How we compared these two
Every figure here — ratings, review counts, pricing tiers, feature availability — was read off the two
live Shopify App Store listings in August 2026, not carried over from a previous draft. This matters on this
particular page: an earlier version of it reported Trackr at 4.8 stars with a “generous free plan” and Track123 as
having no free plan. Both claims were wrong, and the recommendation built on them was wrong too. Ratings and pricing
in this category move, so the listing always wins over anything written here, including this sentence.
We earn a commission if you install either app through our links. That is why the recommendation is argued from
published numbers you can check yourself rather than asserted — and why we changed it when the numbers changed.
Frequently asked questions
Which is better, Trackr or Track123?
On the public evidence, Track123: it holds 4.9 stars from 1,560 reviews against Trackr’s 3.8 from 34, and it has a genuinely free plan where Trackr has none. Trackr’s counter-argument is feature parity across every tier plus WhatsApp notifications and Google Wallet passes, which Track123 does not match.
Does Trackr have a free plan?
No. Trackr starts at $10 a month for 400 tracked orders, with a 14-day free trial that includes 200 bonus trackings. If you have seen a ‘free plan’ claim for Trackr elsewhere, including in an older version of this page, it was wrong — the live listing shows Basic $10/month as the entry tier.
Is Track123 really free?
Yes, for small stores. The Starter plan costs nothing and covers 50 orders a month with real-time tracking, branded multilingual tracking pages, native Shopify email notifications, dropshipping mode and basic analytics. Past 50 orders you move to Growth at $9 a month for 300 orders, plus $0.05 per extra order.
Why is Trackr rated only 3.8?
The distribution is unusual rather than uniformly poor: 85% of its 34 reviews are five-star, but 12% are one-star, and the recent negative reviews complain about downtime. That is a reliability pattern, not a mediocre-product pattern — worth knowing, because a tracking page that goes down generates exactly the support tickets you installed it to prevent.
Which is cheaper at my order volume?
Closer than it looks. Under 50 orders a month Track123 is free and Trackr is $10. Between 50 and 400 they are within a few dollars ($9-14 versus $10). Around 2,000 orders Trackr’s Standard at $45 slightly undercuts Track123’s Advanced at $49. Trackr meters trackings; Track123 meters orders and charges $0.05 for overages.
Do both work with international carriers?
Both cover the major global carriers. Trackr lists China Post, USPS, UPS, DHL and YunExpress among its integrations; Track123 adds Royal Mail and Google Maps, and auto-translates shipment details on its Advanced tier. For dropshipping from Asia, Track123’s dropshipping mode is on the free plan, which is the cheaper starting point.
Partner links mean we may earn a commission at no extra cost to you. Ratings and pricing were
read from the live App Store listings in August 2026 and change often — verify before installing.